Incomplete Transcript Order Policy
Related to transcript orders that cannot be processed due to incomplete request or other issues with the academic record.
When an issue is discovered, Transcript staff will make one attempt to contact the student via phone or email. Incomplete orders will be held for 30 days. Failure to resolve the issue will result in the transcript request being cancelled. Checks can only be maintained for 48 hours and will be returned if the issue is not resolved in that time. Credit card orders will be cancelled at the end of the 30 day holding period. Cancelled orders will be returned via mail to the address on the request. Current students who do not include an address on the transcript request will be notified at their local mailing address.
Resending Official Transcripts
If a student's official transcript has not yet arrived to the authorized recipient after 30 calendar days from the date the transcript was sent, students may request for their official transcript to be resent one time free of charge. The resent transcript must be sent to the same recipient address as specified on the original transcript request. After 90 days has passed since the day the original official transcript was initially sent, students may no longer request a transcript resend free of charge. Students will need to reorder an official transcript.