When an issue is discovered, Transcript staff will make one attempt to contact the student via phone or email. Incomplete orders will be held for 30 days. Failure to resolve the issue will result in the transcript request being cancelled. Checks can only be maintained for 48 hours and will be returned if the issue is not resolved in that time. Credit card orders will be cancelled at the end of the 30 day holding period. Cancelled orders will be returned via mail to the address on the request. Current students who do not include an address on the transcript request will be notified at their local mailing address.